RETURN & REFUND POLICY

1. Return Eligibility

Returns are accepted only for products that arrive damaged, defective, or incorrect. Return requests must be made within 48 hours of delivery.

2. Non-Returnable Products

Due to hygiene and product-safety reasons, opened or used perfumes cannot be returned. We also do not accept returns because you do not like the fragrance or its performance.

3. Damaged or Wrong Product

If you receive a damaged, leaking, defective, or incorrect product, contact us within 48 hours with your order number and clear photos/videos of the product and packaging.

4. Refunds

Once your request is reviewed and approved, the refund will be processed to your original payment method. Processing time may depend on your bank or payment provider.

5. Replacement

Eligible damaged, defective, or incorrect products may be replaced, subject to verification and product availability.

6. Order Cancellation

Cancellation requests must be made before the order is processed or shipped. Once shipped, cancellation may not be possible.

7. Contact Us

For return, replacement, or refund requests, please contact VOILENTO through our official customer-support channel and provide your order number, registered contact details, and reason for the request.

VOILENTO reserves the right to review and approve all return and refund requests.

THE SCENT SPEAKS FIRST.